Frequently Asked Questions

Compressor is only a part that is located inside the Condenser Unit/Outdoor.

The indoor unit does not produce odour by itself. Generally, the surrounding smell is absorbed into the fan coil unit and discharges out with the air flow.

In many cases, air conditioner blows out bad smelling air because of mold and mildew accumulation at the cooling coil and drain pan. Air circulation resulted in small particles impurities in the air attach themselves to the fins or around drainage areas.

General servicing is required in such cases to eliminate the smell.

The line flow fan may have accumulated too much dirt,It is recommended to carry out general servicing.

This could be due to insufficient refrigerant or lack of servicing.

If your air conditioner is low on refrigerant, either it was undercharged at installation or it is leaking.If it is leaking, simply adding refrigerant is not a solution. A pressure test to determine the leak should be conducted, fix the leak and then charge the system with the correct amount of refrigerant.

If it's due to the latter, general cleaning is needed to improve the performance of the air conditioner.

This can be caused by the following:

• The cooling coil may be choked with impurities.
• Dirt had clogged up on the line flow fan after a period of time.
• Filter is dirty.

It may be due to the following:

• Screws may not be properly tightened.
• No rubber pads were placed underneath the outdoor unit
• Vibration from the refrigerant pipes may be transmitted along the way
• The outdoor unit noisy may increase and vary according to the cooling capacity required.

The temperature setting on your remote controller is too low.

It may be due to the following:

• The remote controller may be faulty.
• The receiver/infrared ray at the indoor unit may be faulty.
• There is no power supply to the indoor unit.
• The battery of the remote controller needs replacement.
• Please check the power supply source whether there is any trip.

It is recommended to replace any of the above items.

• The connecting wires / refrigerant pipes may be connected incorrectly.
• LEV coil/valve may be faulty.

This is normal. During cool and dry operations, pipe connecting sections are cooled and causes the moisture from ambient air to condensate. It is recommended to install the recommended drainage kit to prevent water dripping to your neighbour's outdoor unit.

It may be due to the following:

• The refrigerant gas may be insufficient.
• The air filters, line flow fan or cooling coil may be dirty.

Yes, please bring your remote controller to us for modification.

The temperature will only be shown in cool mode setting.
The remote controller is faulty. It is recommended to purchase your remote controller with us.

Please switch to "Hi" fan speed for faster cooling.